bk995 Privacy Policy
Your personal information is completely safe with us. This document fully and transparently describes how bk995 collects, uses, and protects your data.
Introduction and Scope
bk995 (referred to hereinafter as "we", "us", or "the Platform") is an online casino and sports betting platform in Bangladesh. We take the privacy of our users seriously. This Privacy Policy ("Policy") describes what personal information we collect when you use the bk995 website, how that information is used, and how it is kept secure.
By accessing or registering on this website, you are considered to have accepted the terms of this Privacy Policy. This Policy should be read together with our Terms and Conditions and Responsible Gaming policy.
1. Information We Collect
To carry out service-related activities with you, we may collect the following types of information:
Personal Identification Information
Information you provide during account creation and verification, including:
- Full name
- Date of birth (for age verification)
- Email address
- National ID number (for KYC verification)
- Address
Financial and Transaction Information
Relevant information is collected during deposit and withdrawal processes, including:
- bKash, Nagad, or Rocket number
- Bank account details (where applicable)
- Transaction history and amounts
- Date and time of deposits and withdrawals
Technical and Usage Information
Collected automatically when you use our platform:
- IP address and device type
- Browser type and version
- Operating system used
- Pages visited and session duration
- Information from cookies and similar tracking technologies
Gaming Activity Information
To improve your gaming experience and comply with responsible gaming policy:
- List of games played and session duration
- Bet amounts and win/loss records
- Bonus usage history
- Self-exclusion and limit-setting information
2. Purpose of Information Use
We use your personal information only for the following legitimate purposes. Your information is never used to sell to any third party.
- Account Management and Verification: To create, manage, and secure your account. To complete the KYC (Know Your Customer) process, including age verification.
- Transaction Processing: To complete deposit and withdrawal processes via bKash, Nagad, Rocket, and bank transfer. To handle all financial activities, including a minimum deposit of ৳200 and minimum withdrawal of ৳500.
- Service Improvement: To analyze your preferences and usage patterns to provide a personalized gaming experience. To provide relevant information about new games, bonuses, and offers.
- Security and Fraud Prevention: To ensure account security, detect suspicious activity, and take necessary measures to prevent money laundering.
- Responsible Gaming: To identify risky gaming patterns and provide assistance where needed, under the Responsible Gaming policy.
- Customer Support: Using necessary information to provide effective assistance via 24/7 live chat and email.
- Legal Compliance: To comply with applicable legal regulations and to supply required information to regulatory authorities.
- Communications and Notifications: To send important account-related updates, security alerts, and relevant promotional information (subject to your consent).
3. Information Sharing with Third Parties
bk995 does not sell or rent your personal information to any third party for commercial purposes. However, sharing information may be necessary in certain circumstances:
Service Provider Partners
To operate our services, we use trusted third-party services such as payment processors (bKash, Nagad, Rocket, banks), game software providers, and server hosting services. These partners operate under strict confidentiality agreements and may only use information for specified purposes.
Legal Authorities
Information may be provided to authorities under court orders, government directives, or applicable legal obligations. It may also be required to assist in investigations into fraud, money laundering, or other illegal activities.
Analytics Services
To monitor and improve platform performance, we may use anonymized or aggregate data in analytics services. Your identity cannot be identified from this information.
Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you as early as reasonably possible and this Policy will continue to apply.
4. Data Security Measures
bk995 uses industry-standard security technology to protect your information. The key components of our security measures are described below:
SSL Encryption
All data transmitted between your browser and our servers is secured through SSL (Secure Socket Layer) encryption. This ensures that no one can unlawfully read your sensitive information in transit.
Password Protection
Your password is never stored in plain text — instead, strong cryptographic hashing methods are used. We will never ask for your password by email or chat.
Server Security
Our servers are protected through firewalls, intrusion detection systems, and regular security audits. Only authorized personnel have access to specific data.
Access Control
Access to information is limited on a need-to-know basis. Each staff member can only access the information required to carry out their responsibilities.
Regular Backups
Regular backups are maintained as part of data protection. In the event of a technical issue, your account information and transaction history can be recovered.
Suspicious Activity Monitoring
If unusual activity is detected on your account, we automatically take precautionary measures and notify you as quickly as possible.
5. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored in your browser. They help our website remember your preferences and improve your experience.
Essential Cookies
These cookies are essential for the core functionality of the website. This includes maintaining login sessions, security verification, and saving account preferences. Disabling these cookies will prevent the website from working correctly.
Analytics Cookies
We use analytics cookies to understand how users interact with our platform. This information is collected anonymously and is used to improve service quality.
Cookie Controls
You can disable analytics cookies through your browser settings. Please note, however, that disabling essential cookies may cause issues with login and payment processes. Instructions for managing cookies can be found in the help section of all major browsers.
6. Your Rights and Controls
As a user of our platform, you have the following rights regarding your personal information:
- Right of Access: You can request to know what information we hold about you. We will provide this information within a reasonable timeframe.
- Right to Rectification: If any information we hold about you is incorrect or incomplete, you can request a correction. There is also an option to update certain information directly in your account profile.
- Right to Erasure: In certain circumstances, you can request that your personal information be deleted. However, information required to meet legal obligations (such as retaining financial records) may be kept.
- Right to Object: You can object to the use of your information for marketing or promotional communications and can stop such communications at any time.
- Right to Data Portability: Where applicable, you can request a copy of your personal information in a structured, machine-readable format.
- Right to Restriction: In certain circumstances, you can request that the processing of your information be temporarily restricted, such as in the case of a dispute about the accuracy of the information.
How to Exercise Your Rights
To exercise any of your rights or for any information-related requests, contact us at: [email protected] — our data protection team will handle your request through the appropriate process.
7. Data Retention Period
We retain your personal information only for as long as it is necessary or legally required. Criteria for determining retention periods:
- Account Information: For the duration the account is active and for the legally required period after it is closed.
- Financial Transaction Records: For the period required under financial law obligations.
- Gaming History: For a defined period as needed for responsible gaming compliance and dispute resolution.
- Analytics Data: May be retained after anonymization for long-term trend analysis.
- Communication Records: Emails and chat records related to customer support are retained for a reasonable period.
After the defined retention period, information is securely deleted or anonymized.
8. Protection of Minors
bk995 is for persons aged 21 and over only. We do not knowingly collect or store personal information from any minor. Age verification is mandatory at the time of registration.
If it comes to our attention that any minor's information is in our system, we will immediately close the relevant account and delete the data. Please report any concerns of this nature to [email protected].
9. Policy Changes & Updates
bk995 reserves the right to update this privacy policy as needed. Situations that may lead to changes include:
- Changes to applicable laws or regulations
- Changes to our services or data processing methods
- Addition of new technologies or security practices
- Changes to business structure
For any significant changes, we will send a notification to your registered email address and note the date of the update on this page. Continuing to use the platform after changes have been made will be considered as your acceptance of the new policy.
We therefore recommend that you review this page regularly and keep an eye on the date of the latest update.
10. Contact & Support
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our team is always ready to help.
Contact Us
24/7 Live Chat Support — Chat with us in Bengali
For privacy-related requests, mentioning "Privacy Policy Request" will help us assist you faster.