bk995 Terms and Conditions

These terms and conditions (referred to hereinafter as the "Terms") form a legally binding agreement between the bk995 platform and its users. By using the bk995 website, application or any of its services, you are considered to have agreed to these Terms.

bk995 is an online casino and sports betting platform that provides services for players in Bangladesh. Our platform offers slots, live casino, cricket betting, bingo and many more games.

• These Terms are governed in accordance with the laws of Bangladesh and applicable international law.
• bk995 reserves the right to modify these Terms at any time.
• Continued use of the platform will be considered as acceptance of the updated Terms.
• If you do not agree with these Terms, please refrain from using our services.

This document is a long-term agreement that applies to every transaction, bonus claim, game session and interaction you have with us. Our support team is always ready to help with any questions.

By registering an account with bk995, you confirm the following:

• You are at least 21 (twenty-one) years of age.
• All information provided at the time of registration is true, accurate and complete.
• Online gaming is not legally prohibited in the country or region where you reside.
• You are creating the account for yourself, not on behalf of anyone else.
• Each individual is permitted to create only one account.

The user is solely responsible for the security of their account. Keeping passwords and login details confidential is mandatory. You will be fully accountable for any activity carried out through your account. Transferring or selling your account to a third party is strictly prohibited.

bk995 may request identity verification documents at any time if needed. A national identity card, passport or any other government-issued ID is acceptable.

As a responsible gaming platform, bk995 gives the highest priority to the protection of minors. Our services are available only to those aged 21 years or older.

• Providing the correct date of birth at the time of registration is mandatory.
• In cases of doubt, bk995 may request documents as proof of age.
• Providing a false age will result in immediate account closure.
• If an underage account is identified, all deposited funds and winnings will be forfeited.

A note to parents: please be vigilant to ensure your child cannot access our platform. Use parental control software if needed.

The following rules apply to depositing and withdrawing funds at bk995:

bk995 actively works to prevent money laundering. If a suspicious transaction is identified, the account may be temporarily suspended for investigation. We may request additional documents for any unusual transactions.

bk995 bonuses and promotional offers are subject to specific terms. Accepting a bonus will be considered as acceptance of the associated terms.

If any attempt to abuse bonuses is identified (multiple accounts, false information, coordinated betting, etc.), bk995 has the right to cancel the bonus and close the account.

All games on bk995 are conducted in a fair and transparent environment. We are fully committed to fair play.

• All game outcomes are determined by a certified Random Number Generator (RNG).
• Game rules and payout tables are always displayed on the relevant game page.
• If a game is cancelled due to a technical error, the stake will be refunded.
• If a connection is lost due to network issues, the game result is saved on the server.
• In live casino games, the dealer's decision is considered final.
• If a sports betting event is cancelled, the stake will be refunded.

bk995 works with the world's leading game providers including Pragmatic Play, Spribe, JILI and PG Soft. Each game provider's own terms and conditions may apply.

The following activities are strictly prohibited on the bk995 platform and may result in account termination:

• Creating or managing multiple accounts.
• Registering with false or misleading information.
• Abusing the bonus system or making fraudulent bonus claims.
• Using another person's account or sharing accounts.
• Attempting to hack, script or use bots in the game system.
• Using the platform for money laundering or illegal transfer of funds.
• Attempting to illegally influence game outcomes.
• Colluding with other users.
• Inappropriate or aggressive behaviour toward platform staff.

For any of the above violations, bk995 may close the account and forfeit all earned bonuses and winnings without prior notice.

bk995 may suspend or permanently close an account in the following circumstances:

• In the event of a breach of any provision of the Terms.
• If suspicious activity is identified on the account.
• If identity verification fails.
• At the user's own request (voluntary closure).
• If self-exclusion is activated under the responsible gaming policy.

Users may also voluntarily close their account at any time. In this case, verified funds will be returned, however any bonuses with incomplete wagering requirements will be considered void.

To recover a suspended account, please contact our support team via 24/7 live chat.

bk995 places the highest importance on the protection of users' personal information. Our platform uses SSL encryption technology to keep all data secure.

• Your personal information is not sold to third parties.
• Information may be provided to authorities as required by law.
• Payment information is protected by industry-standard encryption.
• Users may request to view their stored information at any time.

For more details, please visit our Privacy Policy page.

bk995 is committed to responsible gaming. We believe that playing for entertainment should be healthy and enjoyable.

• Options are available to set deposit limits, betting limits and loss limits.
• The Self-Exclusion option allows you to close your account for a set period of time.
• Transaction history is always available to review your gaming activity.
• If you need support, our support team is available around the clock to help.

For more information on responsible gaming, please visit our Responsible Gaming page.

bk995 is committed to resolving any user complaints fairly and promptly.

In the case of a dispute, bk995's server data and game logs will be considered as final evidence. bk995 reserves the right to reclaim any bonus or winnings that were incorrectly credited due to a technical error.

bk995 reserves the right to change, amend, or update these terms at any time.

• For significant changes, users will be notified via email or a notice on the platform.
• Continuing to use the platform after any changes will be considered acceptance of the new terms.
• If you do not agree with the changes, you will have the option to close your account and withdraw your balance.
• The latest version of the terms will always be available on this page.

Even if any clause of these terms is found to be invalid or unenforceable, all remaining clauses will stay in effect.